Frequently Asked Questions
General Questions
What is ELC?
ELC offers high-quality swimwear designed for performance, comfort, and style. Our collections cater to competitive swimmers, fitness enthusiasts, and beachgoers alike.
Where are your products made?
Our swimwear is crafted with premium materials and ethical manufacturing practices to ensure durability and fit.
Do you offer international shipping?
Yes, we ship worldwide! Delivery times vary depending on your location.
Orders & Shipping
How long does shipping take?
Processing times are typically 1-3 business days. Shipping durations depend on your location and chosen method.
Can I track my order?
Yes! Once your order ships, you’ll receive a tracking link via email.
What if my order is delayed?
Delays can occasionally occur due to high demand or carrier issues. Check your tracking for updates, or contact us for assistance.
Returns & Exchanges
What’s your return policy?
We accept returns within 30 days of delivery for unworn, unwashed items with tags attached.
How do I initiate a return?
Visit elce-swim.com and follow the instructions in our Returns section.
When will I receive my refund?
Refunds are processed within 5-7 business days after we receive your return.
Product Care
How should I care for my swimwear?
Rinse after use, avoid harsh detergents, and lay flat to dry. This extends the lifespan of your swimwear.
Can I machine wash my swimsuit?
Hand washing is recommended, but if using a machine, opt for a gentle cycle in a mesh bag.
Why does my swimsuit fade?
Chlorine, sunscreen, and saltwater can cause fading over time. Proper care helps maintain color vibrancy.
Sizing & Fit
How do I choose the right size?
Refer to our detailed size guide on elce-swim.com for measurements and fit recommendations.
Are your swimsuits true to size?
Our sizing is designed to align with standard measurements, but check the guide for the best fit.
What if my swimsuit doesn’t fit?
You can exchange it within 30 days, provided it’s unworn and tags are intact.
Wholesale & Bulk Orders
Do you offer wholesale pricing?
Yes! For inquiries, please reach out via our Wholesale page.
What’s the minimum order quantity?
MOQs vary by collection. Contact us for details.